Terms and conditions (ToS)

Registration is open to adult natural persons and legal entities. By registering, the user declares that they meet these conditions. They undertake to provide accurate information and to keep it up to date.

Each user is responsible for the confidentiality of their credentials. Any access to the account is deemed to have been made by its holder. In the event of unauthorized use, the user must immediately inform Unbrokn at contact@unbrokn.fit.

A single account may combine the roles of Coach and Athlete.

For Coaches: The Platform allows you to create a workspace (organization), invite team members, design training programs (semi-personalized, personalized or one-shot), manage athletes, track their progress, communicate via integrated messaging, and collect payments via Stripe Connect.

For Athletes: The Platform allows you to subscribe to programs, follow your training sessions, log your scores and personal records, communicate with your coach, and manage your subscriptions.

Unbrokn acts as a technical intermediary. Programs are created and sold by Coaches under their own responsibility. Unbrokn is not a party to the contract between the Coach and the Athlete.

The user undertakes to:

• Use the Platform in accordance with its intended purpose
• Not publish unlawful, defamatory, discriminatory content or content infringing third-party rights
• Not attempt to circumvent the Platform's security measures
• Not use the Platform for spam or unauthorized solicitation
• Respect intellectual property rights

Coaches further undertake to hold the qualifications necessary to carry out their activity and to provide suitable and safe programs.

The Platform is a sports programming and monitoring tool. It is neither a medical device nor a certified health data hosting service within the meaning of article L. 1111-8 of the French Public Health Code. Health professionals undertake not to use it for the provision of care or to keep patient records; they use it only for physical preparation and sports monitoring.

Anyone may report content they consider unlawful or contrary to these terms, using the "Report" button on each program page or by email to contact@unbrokn.fit, stating the exact address of the content, the reasons for the report and their contact details. Unbrokn reviews reports diligently, objectively and in a non-arbitrary manner, through human review, and informs the reporting person of the outcome.

When Unbrokn removes content, restricts its visibility, or suspends or deletes an account, it informs the user concerned of the measure taken, the facts and the provisions on which it is based, and the remedies available, unless prohibited by law or by an authority. The user may contest the decision by replying to this notification.

Single point of contact (authorities and users): contact@unbrokn.fit, in French or English.

A program only appears on the workspace's public pages once the Coach has published it. An unpublished program remains reachable only by people who have its link. A paid program can only be purchased if the Coach has an active payment account. Unbrokn may delist a program or workspace that breaches these terms, under the conditions of article 7.

The "verified" badge only means that the Coach has completed the identity verification of their payment account with Stripe; it does not certify their qualifications. Diplomas marked as verified have been checked for consistency using the link provided by the Coach. No Coach pays Unbrokn to improve the visibility of their programs.

Unbrokn is bound by an obligation of means regarding the operation of the Platform. As Unbrokn is not a party to the contracts concluded between Coaches and Athletes, it is not liable for the content of the programs, their suitability for the Athlete's physical condition, or their performance, which are the sole responsibility of the Coach. The Athlete is responsible for checking with a doctor that there is no contraindication to the intended practice.

Nothing in these terms limits Unbrokn's liability for bodily injury, gross negligence or wilful misconduct, nor the rights that consumers derive from mandatory legal provisions.

With respect to Coaches acting in a professional capacity, Unbrokn's liability is limited to direct and foreseeable damage, up to the amounts paid by the Coach for their subscription over the previous twelve months.

Program prices are freely set by each Coach. A paid program cannot be offered at a price below €5.00 incl. VAT (per month, per commitment period or as a one-time payment); a program may also be offered free of charge. A promotional code issued by the Coach may reduce the amount actually paid; it is valid only for the programs designated by the Coach, within the number of uses and the expiry date the Coach has set. Enrollment in a program and its payment are carried out exclusively on the unbrokn.fit website, using a web browser: no payment can be made from the mobile application. Prices are displayed in euros, all taxes included.

Payments are processed by Stripe (Stripe Payments Europe, Ltd.). Unbrokn does not store any banking data. Coaches collect payments via their Stripe Connect account.

Three pricing modes exist:

• Subscription (semi-personalized programs): either monthly, or by commitment period of 2 to 12 months whose total price is paid upfront at the start of each period. Unless cancelled, the subscription is renewed for an identical period at the same price. The Athlete may cancel at any time; cancellation takes effect at the end of the current period
• One-time payment (one-shot programs): single payment for a fixed-duration program. Depending on the payment methods enabled by the Coach and the Athlete's eligibility, instalment payment via Klarna may be offered at checkout. Its terms (number of instalments, any fees) are set by Klarna and displayed before confirmation; approval is at Klarna's sole discretion.
• Custom price (personalized programs): monthly subscription. The price is displayed on the program page, either as a fixed price, or as a "from" price when it varies depending on the request, or is only given after the request has been reviewed. After reviewing the questionnaire, the Coach sends the Athlete a personal offer stating the final monthly price and, where applicable, the commitment period and the total minimum cost. The contract is concluded when payment is confirmed. The Coach may set a first charge date, no later than 92 days after the day they set it: the Athlete then saves their payment method, gets immediate access to the program, and nothing is charged before that date, which is shown before confirmation. If that date falls less than 48 hours after confirmation, the first month is charged upon confirmation. Any commitment period runs from the first charge

For personalized programs, the offer is sent through a personal payment link, reserved for the email address it is sent to and valid for 60 days; after this period, the Athlete may ask the Coach for a new link. The Coach may prepare the programming before sending the link; the Athlete is only bound from payment and may decline the offer at no cost.

Unbrokn offers Coaches two subscription plans granting access to the Platform, billed monthly or yearly. The prices shown are the prices paid by the Coach: VAT not applicable, article 293 B of the French General Tax Code.

• One: €15/month or €150/year. Up to 10 Athletes, no additional coach. All Athletes enrolled in the workspace's programs count, including paused, awaiting payment, past due or with free access; cancelled or expired enrollments do not count. Once the limit is reached, new enrollments are blocked; Athletes already enrolled are never removed.
• Unlimited: €45/month or €450/year. Unlimited Athletes and additional coaches.

Each Coach receives, for their first workspace, a 30-day free trial, with no commitment and no card required, giving access to the features and limits of the Unlimited plan. A Coach only receives one trial, regardless of the number of workspaces created. The Coach may subscribe during the trial: the first charge only occurs when it ends. The chosen plan must cover the number of Athletes and coaches in the workspace. If no plan is subscribed at the end of the trial, access to the Coach dashboard and new enrollments in the workspace's programs are suspended until subscription; Athletes already enrolled keep access to their ongoing programs.

The subscription is billed monthly or yearly via Stripe, in advance. The Coach may change plan at any time from the billing area, provided the chosen plan covers the number of Athletes and coaches in their workspace. The change takes effect immediately; the price difference for the current period is calculated pro rata and applied to the next invoice, or invoiced immediately when switching to yearly billing. The Coach may cancel at any time; cancellation takes effect at the end of the current billing period, with no refund for the period already started.

Invoices are issued by Unbrokn and made available in the billing portal. The price is payable in advance by card, on each billing date. For Coaches acting in a professional capacity, any late payment automatically incurs penalties at a rate equal to three times the French statutory interest rate, plus a fixed indemnity of €40 for recovery costs (articles L. 441-10 and D. 441-5 of the French Commercial Code).

If a payment fails, the Coach has a 7-day grace period to update their payment method. After this period, dashboard access is suspended until the issue is resolved.

Previous plans. Coaches subscribed on 18 September 2026 to a Team or Pro plan move to Unlimited, at the Unlimited price, from their first invoice after that date, unless their subscription was being cancelled. Coaches subscribed to the Solo plan keep their original price (monthly or yearly), with unlimited Athletes and additional coaches, for as long as this subscription is not cancelled, interrupted for non-payment, or replaced by another plan. Each Coach concerned is informed by email.

Legacy accounts. Coaches registered before the move to the subscription model, who benefited from transitional free access, have been subject since August 2026 to the same terms as every other Coach account.

Unbrokn charges no commission on paid enrollments in programs. The full amount paid by the Athlete is transferred to the Coach on their connected Stripe account, less only Stripe's processing fees.

Stripe applies its own processing fees, deducted from the Coach's Stripe account. Their amount depends in particular on the Athlete's payment method and the type of subscription; they are not collected by Unbrokn and are described at stripe.com/pricing.

Free access. A program may be offered free of charge, or granted by the Coach through a personal invitation (link valid for 60 days), a free personalized program or a 100% promotional code. No payment is then processed. The Athlete may leave a free program at any time; access ends immediately.

The consumer Athlete has fourteen days from the conclusion of the contract to exercise their right of withdrawal, without giving any reason (article L. 221-18 of the French Consumer Code), by sending the Coach, through the Platform's messaging or to contact@unbrokn.fit which forwards it, an unambiguous statement or the model form set out in the appendix.

One-shot programs (digital content). In accordance with article L. 221-28, 13° of the French Consumer Code, the right of withdrawal can no longer be exercised once the Athlete has, at the time of payment, expressly requested immediate access to the program and acknowledged losing their right of withdrawal, this consent being confirmed to them by email.

Semi-personalized and personalized programs (coaching services). If the Athlete expressly requests that the coaching start before the end of the withdrawal period and then withdraws, they pay the Coach an amount proportionate to the service provided until they communicated their decision (article L. 221-25). No amount is due during a free trial period.

Refunds are made within fourteen days, using the same means of payment.

Cancellation. For subscription programs, the Athlete may cancel at any time. Cancellation takes effect at the end of the current billing period. No prorata refund is made.

The Coach may end an Athlete's enrollment at any time, with immediate effect. Unless the Athlete has committed a serious breach, the Coach then refunds the part of the price corresponding to the period paid and not performed.

Initial commitment (personalized programs). The Coach may make a personalized program subject to an initial commitment period, expressed in months. This duration, together with the corresponding total minimum cost, is brought to the Athlete's attention before payment, on the subscription page and in the invitation email. By subscribing, the Athlete accepts this commitment period. During the commitment period, the Athlete may request cancellation at any time: it then takes effect at the end of the commitment period, and the remaining monthly payments remain due until that date. By way of exception, the Athlete may terminate early, free of charge and without penalty, for a legitimate and substantiated reason making it impossible to continue the program, in particular a medical contraindication lasting more than one month, attested by a medical certificate sent to the Coach. Termination then takes effect at the end of the current month. At the end of the commitment period, the subscription continues on a month-to-month basis, cancellable at any time under the conditions set out in this article. Any Pause suspends the commitment period, which is extended by a duration equal to that of the Pause. The Coach may release the Athlete from their commitment early at any time; the Athlete may ask for it through the messaging.

Notice before renewal. Where the Athlete has subscribed to a prepaid commitment offer that renews tacitly for an identical term, or to a program with an initial commitment period, Unbrokn sends the Athlete, on behalf of the Coach, no earlier than three months and no later than one month before the end of the current period, an email stating the date of that term, the duration and price of the following period, and the deadline and procedure for opting out of renewal, in accordance with article L. 215-1 of the French Consumer Code. Failing such notice, the Athlete may terminate the contract at any time and free of charge from the renewal date, any sums paid in advance being refunded pro rata for the remaining period.

Pause. An active subscription, other than a one-shot program, a prepaid commitment offer or a subscription with a scheduled cancellation, may be suspended for 1 to 12 weeks, at the initiative of the Athlete or the Coach (the "Pause"). No instalment is charged if its date falls during the Pause; the Pause gives rise to no refund or carry-over of the period already paid. The subscription resumes automatically on the scheduled date, or earlier at the request of the Athlete or the Coach. During the Pause, the Athlete retains access to messaging with their Coach but no longer has access to the program content.

Payment failure. If a payment fails, the Athlete is informed by email and in the app and can update their payment method from the "My programs" section. Stripe makes further attempts according to its retry schedule. If payment is not settled after these attempts, the subscription is terminated and access to the program ends.

The selling Coach undertakes to:

• To sell a paid program, have an active and verified Stripe Connect account
• Provide the content promised in the program description
• Comply with their tax and reporting obligations (VAT, income declaration)
• Not offer misleading content or content dangerous to health
• Handle Athletes' complaints within a reasonable timeframe
• Provide any Athlete who requests it with their legal information (name or company name, legal status, registration number, address, email, consumer mediator)
• Apply to fixed-price personalized programs the price displayed on the program page, and only display a "from" price if it corresponds to an offer actually available
• Continue to provide the service sold for the entire period paid by the Athlete, including if their Unbrokn subscription is cancelled or not renewed; failing this, cancel the enrollments concerned and refund the period not performed
• Use Athletes' data, in particular their health data (injuries, pain, check-ins, cycle tracking when shared), solely for their sports monitoring, keep it confidential and not disclose it to third parties

The Coach is solely responsible for the compliance of their activity with applicable legislation, in particular regarding professional qualification for sports coaching.