Terms and conditions (ToS)

Registration is open to any adult natural person or legal entity. The user undertakes to provide accurate information and to keep it up to date.

Each user is responsible for the confidentiality of their credentials. Any access to the account is deemed to have been made by its holder. In the event of unauthorized use, the user must immediately inform Unbrokn at contact@unbrokn.fit.

A single account may combine the roles of Coach and Athlete.

For Coaches: The Platform allows you to create a workspace (organization), invite team members, design training programs (semi-personalized, personalized or one-shot), manage athletes, track their progress, communicate via integrated messaging, and collect payments via Stripe Connect.

For Athletes: The Platform allows you to subscribe to programs, follow your training sessions, log your scores and personal records, communicate with your coach, and manage your subscriptions.

Unbrokn acts as a technical intermediary. Programs are created and sold by Coaches under their own responsibility. Unbrokn is not a party to the contract between the Coach and the Athlete.

The user undertakes to:

• Use the Platform in accordance with its intended purpose
• Not publish unlawful, defamatory, discriminatory content or content infringing third-party rights
• Not attempt to circumvent the Platform's security measures
• Not use the Platform for spam or unauthorized solicitation
• Respect intellectual property rights

Coaches further undertake to hold the qualifications necessary to carry out their activity and to provide suitable and safe programs.

Unbrokn makes every effort to ensure the availability and proper functioning of the Platform, with no obligation of result. The Platform is provided "as is".

Unbrokn cannot be held liable for:

• The quality, accuracy or relevance of programs created by Coaches
• Direct or indirect damages resulting from the execution of training programs
• Temporary service interruptions for maintenance or updates
• Disputes between Coaches and Athletes

Program prices are freely set by each Coach, with a minimum of €5.00 incl. tax. Prices are displayed in euros, all taxes included.

Payments are processed by Stripe (Stripe Payments Europe, Ltd.). Unbrokn does not store any banking data. Coaches collect payments via their Stripe Connect account.

Three pricing modes exist:

• Monthly, semi-annual or annual subscription (semi-personalized programs): recurring payment, cancellable at any time
• One-time payment (one-shot programs): single payment for a fixed-duration program. Klarna is offered as an option (2x, 3x or 4x interest-free) on one-time payments only, subject to eligibility.
• Custom price (personalized programs): monthly subscription whose price is set by the Coach for each Athlete. The Coach may attach an initial commitment period to this subscription; its duration and the corresponding total minimum cost are displayed before any payment

Unbrokn offers Coaches three monthly subscription plans granting access to the Platform:

• Solo: €19 incl. VAT/month. Up to 20 active Athletes, 1 additional coach.
• Team: €49 incl. VAT/month. Up to 50 active Athletes, unlimited additional coaches.
• Pro: €79 incl. VAT/month. Unlimited Athletes and additional coaches.

Every new Coach account receives a 14-day free trial, no commitment and no card required. After the trial, a plan must be subscribed to keep access to the Coach dashboard. Already enrolled Athletes retain access to their ongoing programs regardless of the Coach's subscription status.

The subscription is billed monthly via Stripe. The Coach may change plan or cancel at any time from the billing area. Cancellation takes effect at the end of the current billing period. No pro rata refund is issued.

If a payment fails, the Coach has a 7-day grace period to update their payment method. After this period, dashboard access is suspended until the issue is resolved.

Legacy accounts. Coaches registered before the move to the subscription model benefited from a transitional free access to the Platform. These accounts are now subject to the same subscription terms as every other Coach account: a 30-day transition period, notified by email and in the app, is granted to subscribe to one of the Solo, Team or Pro plans. After this period, access to the Coach dashboard requires an active plan. Already enrolled Athletes retain access to their ongoing programs.

Unbrokn charges no commission on paid enrollments in programs. The full amount paid by the Athlete is transferred to the Coach on their connected Stripe account, less only Stripe's processing fees.

Stripe applies its own processing fees (card payments, recurring debits, payouts to the Coach). These fees are not collected by Unbrokn and are described at stripe.com/pricing.

Example: for a €50 (incl. VAT) program, Stripe processing fees are approximately €1.70. The Coach receives approximately €48.30.

Free enrollments. No payment is processed by Stripe when the enrollment is free, whether through a direct invitation sent by the Coach to an Athlete or through a promotional code offering 100% discount.

In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content not provided on a tangible medium, the performance of which has begun with the consumer's prior consent.

By subscribing to a program and immediately accessing the content, the Athlete acknowledges expressly waiving their right of withdrawal.

For subscription programs, the Athlete may cancel at any time. Cancellation takes effect at the end of the current billing period. No prorata refund is made.

Initial commitment (personalized programs). The Coach may make a personalized program subject to an initial commitment period, expressed in months. This duration, together with the corresponding total minimum cost, is brought to the Athlete's attention before payment, on the subscription page and in the invitation email. By subscribing, the Athlete accepts this commitment period. During the commitment period, the Athlete may request cancellation at any time: it then takes effect at the end of the commitment period, and the remaining monthly payments remain due until that date. At the end of the commitment period, the subscription continues on a month-to-month basis, cancellable at any time under the conditions of the previous paragraph. Any Pause suspends the commitment period, which is extended by a duration equal to that of the Pause. The Coach may release the Athlete from their commitment early at any time.

The Athlete may also temporarily suspend a subscription for a duration of 1 to 12 weeks (the "Pause"). The Pause stops Stripe billing for the chosen duration. The subscription resumes automatically at the scheduled date, or earlier at the request of the Athlete or the Coach. During the Pause, the Athlete retains access to messaging with their Coach but loses access to the current programmatic content.

The selling Coach undertakes to:

• Have an active and verified Stripe Connect account
• Provide the content promised in the program description
• Comply with their tax and reporting obligations (VAT, income declaration)
• Not offer misleading content or content dangerous to health
• Handle Athletes' complaints within a reasonable timeframe

The Coach is solely responsible for the compliance of their activity with applicable legislation, in particular regarding professional qualification for sports coaching.