Withdrawal and refunds

The box to tick before paying

For any paid purchase, a box asks for your consent before payment. Its wording depends on the program:

• One-shot program (digital content): you request immediate access and acknowledge that you lose your 14-day right of withdrawal.
• Semi-personal and individual coaching (coaching service): you ask for your coaching to start right away. If you withdraw within 14 days, you pay the share matching the coaching already provided.

Your confirmation email recaps the program, the price paid and the date of your consent.

Unbrokn does not collect your payment

Your payment goes straight to your coach, through Stripe. Unbrokn takes nothing from it. So your coach is the one who refunds.

Ask for a refund

1. In My programs, ⋮ menu, tap Contact the coach.
2. Explain your request: withdrawal within 14 days, payment error, double enrollment.
3. Your coach issues the refund from their Stripe account. The money goes back to your card, usually within a few business days depending on your bank.

Also cancel the subscription if you no longer want to be charged: see Cancel a subscription in 3 steps.

No answer from your coach?

Write to us with the program name and the payment date. The full rules are in the terms and conditions.