Initial commitment and first charge date

The default initial commitment

1. Open your individual coaching settings.
2. Initial commitment field: enter 1 to 24 months, or leave it empty for none.
3. Save.

The length is prefilled for every new athlete and shown on your page (3-month commitment, then no commitment). Afterwards, the subscription carries on monthly with no commitment.

A different commitment for one athlete

In New athlete, or when editing a pending athlete, change the Commitment period. The commitment that binds the athlete is the one set when they enrolled: changing your default never touches a running contract. Free access has no commitment.

What the athlete experiences

• They see the length before paying.
• If they unsubscribe during the commitment, the cancellation takes effect at its end.
• A pause extends the commitment by the same length.
• About 35 days before the end, Unbrokn emails them a reminder, as required by article L. 215-1 of the French Consumer Code. You have nothing to do.

The deferred first charge

Handy when the current month is already paid separately, by bank transfer for example.

1. In New athlete (or when editing a pending athlete), fill in First charge on: a date between tomorrow and 92 days from now.
2. The athlete saves their card and gets access right away. Nothing is charged before that date.
3. They are charged that day at 9am, then every month. The commitment runs from this first charge.

• If the date is less than 48 hours after the athlete pays, they are charged right away.
• Promo codes are disabled on this kind of payment.
• Leave the field empty to charge at payment.