Manage subscriptions and account

Open My programs

On your home screen, tap your program logo, top left: the My programs sheet opens. It lists all your programs (name, logo, type). Tap a row to switch to it. Every subscription action lives in the ⋮ menu on the right of each row.

Pause a subscription

Going on holiday, recovering from an injury, or just need a break? You can suspend the subscription instead of cancelling it.

1. From My programs, open the program's ⋮ menu.
2. Tap Pause.
3. Pick a duration between 1 and 12 weeks, then a reason.

Billing stops for the entire pause. Resume happens automatically on the chosen date. You can also resume earlier from the Paused banner on your home screen or via the ⋮ menu (Resume).

During the pause: no access to the daily plan, but messaging with your coach stays open. Records, history and data remain intact. One-shots cannot be paused (one-time payment, nothing to suspend). Once cancellation is scheduled, pausing is no longer offered.

Unsubscribe

1. From My programs, open the program's ⋮ menu.
2. Tap Unsubscribe.
3. Confirm.

You keep access until the end of the billed period. No charge at next renewal. The effective date then shows in the menu. For a temporary break (injury, holiday), pause is a better fit. You can also unsubscribe while paused, no need to resume first.

If you are on a commitment

On some individual coaching programs, your coach sets a commitment period (the date shows in the menu: Committed until...). If you unsubscribe during the commitment, cancellation takes effect at the end of it and the remaining monthly payments are still due. You keep access for the whole period. If you pause your subscription, the commitment is extended by the length of the pause. About 35 days before the end, you get a reminder email: see Reminder before a commitment renews.

Leave a free program

If your coach invited you for free, the ⋮ menu offers Leave program. Leaving is immediate (nothing is billed) and your coach is notified.

During a free trial

Canceling during the trial means losing access at the end of the trial (no charge at the end).

One-shot programs

One-shots are one-time payments. No subscription to manage: you keep access indefinitely.

Failed payment: update your card

If a charge fails (expired card, limit reached), a red banner shows on your home screen and the program's ⋮ menu offers Update my card. It opens a secure Stripe portal to change your payment method. From the mobile app, this action happens on unbrokn.fit in your browser.

Contact your coach

Each program's ⋮ menu offers Contact the coach: it opens messaging with the program's coach team directly.

Delete your account

1. From your profile, open Legal at the bottom, then Delete my account.
2. Confirm with your password.

All your program subscriptions stop immediately. If you are also a coach, your Unbrokn subscription is cancelled automatically (if Stripe refuses, your account is not deleted: try again a little later). All your data (scores, records, messages) is permanently deleted. Irreversible.

Contact us

For a refund, write to your coach first (see Withdrawal and refunds). For any other billing or account question: Contact page, or email contact@unbrokn.fit.