Manage subscriptions and account

See your programs

From your profile, open My programs. You see all your enrollments:

• Program name and logo.
• Coach space name.
• Status: active, paused, canceled, expired.
• Monthly price (for subscriptions).
• Next renewal date.

Pause a subscription

Going on holiday, recovering from an injury, or just need a break? You can suspend the subscription instead of cancelling it.

1. From My programs, open the program menu.
2. Tap Pause.
3. Pick a duration between 1 and 12 weeks, then a reason.

Stripe stops billing for the entire pause. Resume happens automatically on the chosen date. You can also resume earlier from the Paused banner on your home screen.

During the pause: no access to the daily plan, but messaging with your coach stays open. Records, history and data remain intact.

Cancel a subscription

1. From My programs, tap the program.
2. Tap Cancel.
3. Confirm.

You keep access until the end of the billed period. No charge at next renewal. For a temporary break (injury, holiday), pause is a better fit.

During a free trial

Canceling during the trial means losing access at the end of the trial (no charge at the end).

One-shot programs

One-shots are one-time payments. No subscription to manage: you keep access indefinitely.

Change payment method

No dedicated interface in the app. If your card expired, wait for the Stripe failed-payment email and follow the link to update your card. Or cancel and re-enroll with the new card.

Contact your coach

From the programs list, a link opens messaging with the program's coach team.

Delete your account

1. From your profile, tap Delete my account.
2. Confirm with your password.

All your active Stripe subscriptions are canceled automatically. All your data (scores, records, messages, PRs) is permanently deleted. Irreversible.

Contact us

For any billing or account question: Contact page on unbrokn.fit, or email contact@unbrokn.fit.